Refund Policy

Return Eligibility

Our items are made to order, and with that we do not accept returns.

However, if there is an issue with your order, please send us an email and we will do our best to make it right.

• Sale items are final and cannot be returned.
• Customized products that have been personalized to your specifications are non-refundable unless there is a manufacturing error.

Process for Initiating Returns

To initiate a return, please follow these steps:

1. Contact our customer service team via email at clkcreativedesignhub@gmail.com with your order number and the reason for the return.
2. Upon approval, you will receive a return authorization along with instructions on how to send the item back.

3. Pack the item securely and include the original invoice or packing slip.

    

Special Cases

We understand that issues may arise. Here are our protocols for specific situations:

• Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will provide a replacement or a full refund.
• Wrong Items: If you receive an incorrect item, please notify us within 48 hours, and we will arrange for the correct item to be sent to you at no additional cost.

Your satisfaction is important to us, and we appreciate your understanding of our refund policy. If you have any questions or concerns, please do not hesitate to reach out to our customer service team for assistance.